Refund Policy

Our organization is dedicated to providing high-quality Continuing Professional Education (“CPE”) programs. In accordance with Standard No. 12, we have established a clear and fair Refund Policy to address situations where participants are unable to attend or complete a CPE program. This policy ensures that participants are aware of their rights and the process for requesting refunds.

 

1.  Refund Eligibility: Participants are eligible for a full refund if they cancel their registration at least ten business days before the start of the program. For cancellations made less than ten business days before the program start date, a partial refund of 50% of the registration fee will be provided. No refunds will be granted for cancellations made on or after the start date of the program.

 

2.  Cancellation Procedure: To request a refund, participants must submit a written cancellation notice via email to the program coordinator. The cancellation notice must include the participant’s name, contact information, program title, and the reason for cancellation. The date of the cancellation notice will be determined by the timestamp of the email received by our office.

 

3.  Processing Refunds: Refund requests will be processed within 30 days of receipt of the written cancellation notice. Refunds will be issued using the original method of payment. Participants will receive a confirmation email once the refund has been processed.

 

4.  Program Cancellation by the Organization: In the event that our organization cancels a program, participants will be notified as soon as possible and will receive a full refund of the registration fee. Participants will have the option to transfer their registration to a future program without any additional cost if they prefer.

 

5.  Exceptional Circumstances: We understand that exceptional circumstances may arise that prevent participants from attending a program. In such cases, participants may submit a written appeal for a refund, explaining the nature of the exceptional circumstances. Appeals will be reviewed on a case-by-case basis by the program coordinator, and decisions will be communicated within 15 business days.

 

6.  Non-Refundable Items: Any materials, books, or resources purchased separately for the program are non-refundable. Additionally, any fees paid for certification or examination purposes are not subject to refund.

 

This Refund Policy ensures transparency and fairness in handling cancellations and refund requests. By adhering to this policy, we aim to maintain trust and satisfaction among our participants, ensuring that they have a clear understanding of their rights and the procedures involved in requesting refunds.

 

Last Updated: June 22, 2026